Your partnership with a fulfillment service company is one of the most potent and rewarding business relationships your ecommerce or home-based business can develop, and also one of the most promising. Because most fulfillment service companies can grow to suit your needs as your own company grows, they’re able to keep in step with your business development.
But your ecommerce business deserves the best, so it’s important to make sure your fulfillment service company is doing everything it can to help your business grow and remain growing. Presented below are some of the most effective ways of making sure that your fulfillment service company remains your best choice for all your logistics and order fulfillment needs.
Are You Getting Regular Updates?
The best fulfillment service companies will keep their customers up to date and informed about their own business operations, either by newsletter, email, or occasional message. By keeping their client companies “in the loop,” fulfillment companies maintain clear channels of communication that run both ways along the fulfillment agreement.
What’s Your Customer Service Capability?
If you’ve been handling your own customer service and complaint resolution needs, outsourcing those tasks to your fulfillment service company may save you huge amounts of time and money in the long run. By moving those responsibilities to your fulfillment company, you allow yourself a number of fringe benefits including a reduced need for office space, less training expense outlay, fewer payroll taxes, and several other advantages.
Do You Feel Like You’re A Priority?
Because many mail order fulfillment companies service several different client companies at once, it’s sometimes possible for one company to inadvertently get “left in the cold.” If you feel your concerns or your inventory management fulfillment is getting ignored or under-utilized by your fulfillment company, don’t hesitate to speak up. Again, opening the channels of communication is the most effective means of improving or maximizing your fulfillment services agreement.
How Can You Offer More Product?
Remember that while fulfillment companies service many different client ecommerce businesses at once, you still have complete freedom to expand your own product line within the fulfillment company’s warehouse fulfillment capabilities. Don’t hesitate to grow your product line as a means of expanding your business, and don’t forget that the fulfillment company can also help with your mail order fulfillment to market and grow awareness of your new and existing product lines.