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SFS Fulfillment Services  
Gift Fulfillment Services Production:
• Pick pack operations
• Pick-to-light system
• Bushman 10 lane sorter
• Automated print and apply label systems
• 14 lanes of strap seal application
Cross Dock and Storage:
• Multiple cross dock options
• Cooler and freezer racking for storage
• Temperature controlled available
• Pallet storage rates
Fulfillment and Shipping Services:
• Least cost package routing
• Relationships with FedEx, UPS and USPS
• FedEx SmartPost sorting and hub induction for DDU entry
• USPS BMC entry capability
• Customized credit card processing through Chase Paymentech
• Itemized billing by order number
• Invoicing by order inception or ship date
• We can invoice your customer if needed
Order Processing and Customer Care Services:
• IBM I525 Express computer system
• Nortel Networks display phone system
• 150 direct inbound call capability, expandable to 500 stations
• Linkage to other inbound telephone call centers across the country
• Mail, fax and e-mail data/order processing
• Extensive quality assurance of order entry
• Inbound outbound mail processing capability
• Outbound selling area
• Training room for new hires and on-going education
• Telephone monitoring for quality assurance
• Call reporting available on demand
Our Fulfillment Service Commitment:
We are committed to providing a win/win situation with all customers and suppliers. Our job and goal is to exceed customer expectations on every level and to deliver products and services on-time and in excellent condition. We believe in on-going communications within our company and with the companies we work for, and will make every effort to accomplish that. And finally, every aspect of your dealings with SFS will be handled professionally, confidentially and efficiently.