Gift Fulfillment Services Production:
• Pick pack operations
• Pick-to-light system
• Bushman 10 lane
sorter
• Automated print and apply label systems
• 14 lanes of strap seal application |
Cross
Dock and Storage:
• Multiple
cross dock options
• Cooler and freezer racking
for storage
• Temperature controlled available
• Pallet storage rates |
Fulfillment and Shipping Services:
• Least cost package routing
• Relationships
with FedEx, UPS and USPS
• FedEx SmartPost sorting
and hub induction for DDU entry
• USPS BMC entry
capability |
Accounting:
• Customized credit card processing through Chase
Paymentech
• Itemized billing by order number
• Invoicing by order inception or ship date
• We can invoice your customer if needed |
Order
Processing and Customer Care Services:
•
IBM I525 Express computer system
• Nortel Networks
display phone system
• 150 direct inbound call
capability, expandable to 500 stations
• Linkage
to other inbound telephone call centers across the country
• Mail, fax and e-mail data/order processing
• Extensive quality assurance of order entry
• Inbound outbound mail processing capability
• Outbound selling area
• Training room
for new hires and on-going education
• Telephone
monitoring for quality assurance
• Call reporting
available on demand |
 |
Our Fulfillment Service Commitment:
We are committed to providing a win/win situation with
all customers and suppliers. Our job and goal is to exceed
customer expectations on every level and to deliver products
and services on-time and in excellent condition. We believe
in on-going communications within our company and with
the companies we work for, and will make every effort
to accomplish that. And finally, every aspect of your dealings
with SFS will be handled professionally, confidentially
and efficiently. |