Is a Fulfillment Company Right for Your Business?
Fulfillment services can fill the gap between getting the sales you need to be successful and building the back room support that you need to get sales. Using a fulfillment company is not right for every business but many businesses can benefit from signing up with an order fulfillment company. If your business fall into one of these categories then hiring a fulfillment company might be a great way to streamline your business and increase your sales:
Online retailers - Making money online is easier than ever before. Once you find the right niche for your product you can start making almost immediately, but only if you can keep up with the demand. Customers want great customer service as well as great products and great prices, and if you can't deliver all three you may lose them. Hiring and training is expensive, but a fulfillment company can process orders, follow up with customers, pack and ship items and answer customer questions all for a small fee. You save a lot of time because you don't have to find, interview, hire and train customer service reps plus you save money because you only have to pay a small additional fee on each product to pay for top notch support.
Independent designers and gift makers - Your time needs to be spent designing and creating gifts to sell, not processing orders, ordering stock, or packing and shipping gifts. A gift fulfillment company will give you the time you need to do what you do best - create new designs. Once your designs are manufactured you can have them shipped to the gift fulfillment company's warehouse where their highly trained customer service reps will take orders, keep track of inventory, pack and ship the gifts that you are designing. When you have time to focus on creating new products your business will continue to grow.
Large retailers - If your business is already successful online using a fulfillment company will give you the chance to expand your product base and branch out into new markets. One of the benefits of having an established business is that you have a large customer base and enough of a Web presence to try out other markets without a lot of risk. Using a fulfillment services company can help you manage your existing sales and provide the same level of customer support your customers are used to while you branch out into new areas.